Privacy Policy

1. Information Collection

At Util AlphaCompute, we collect various types of information to process secure payments and transactions:

• Personal Data: Name, email address, password hashes, mobile numbers, and utility identifiers.
• Transaction Logs: Amount, billing timestamps, order status, operator names, and circle codes.
• System Data: IP addresses, browser types, referral paths, and device parameters for fraud prevention.

2. How We Use Collected Data

The information we capture is processed to fulfill core operations:

• Routing and confirming mobile recharges or utility payments via authorized networks.
• Preventing, detecting, and mitigating security breaches, unauthorized logins, or system abuse.
• Providing prompt support, order history exports, and system notifications.

3. Data Protection & Security

We enforce comprehensive physical, electronic, and administrative layers to prevent unauthorized information access:

• All transaction requests are encrypted in transit using industry-standard TLS (Transport Layer Security) protocols.
• User passwords are secure using cryptographic hashing techniques inside protected databases.
• We do not directly store customer credit card details or bank passwords; all checkout routes operate via secure banking networks.

4. Cookies & Analytical Trackers

We use temporary session cookies to identify authorized user sessions, preserve login status across requests, and optimize client responsiveness.

You can adjust your browser settings to reject cookies; however, doing so will disrupt login functionality and access to the user dashboard.

5. Data Disclosure & Sharing

We do not sell, rent, or trade your personal information to third parties. We share data solely to complete your transactions or comply with law enforcement:

• Service Providers: Transaction payloads are shared with merchant processing bridges and utility carriers.
• Legal Requirements: Data may be disclosed when required by court orders, government authorities, or regulatory frameworks in India.

6. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, query escalation may be submitted to our designated Grievance Officer: